Unfair Broadband Charges: Wyre Forest Citizens Advice Bureau on Warpath!

People in Wyre Forest are being pressed by debt collectors when they stand up to costly broadband cancellation charges Wyre Forest CAB has found.

Customers in Wyre Forest are being locked into unsuitable broadband contracts or hit by unfair cancellation charges.  The Charity has found that the average cost of cancellation of a broadband contract is £190 and it can be difficult to access websites and make contact to effect changes.  Charges are also being applied when a customer moves home and cannot continue with the same provider for technical reasons or when a customer finds that they service they get is poor compared to that which they were promised and they need to change provider.

Wyre Forest CAB Manager, Kate Bennett, said: “Internet Service Providers should never issue cancellation charges if a customer has had problems with their service.  One Kidderminster man was unhappy with his provider and tried to complain about poor service but got cut off 3 times so cancelled and got a bill for £300. He told them that he was cancelling and his “debt” was passed to a debt collector.  It is unfair that cancellation fees are passed onto debt collectors because of poor service especially as family debt is a major problem and we need to help people more as mortgage rates increase.  Anyone facing problems with debt or broadband issues can contact Wyre Forest Citizens Advice for free and impartial advice in any of the following ways:

Website Advice: www.adviceguide.org.uk

Telephone Advice: 0300 330 0650 from (from mobile) 844 4111 303 ( from landline)

Appointments at Wyre Forest Bureau: 01562 60194

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