A boutique hotel in Chaddesley Corbett has won a prestigious national award for the way it treats its staff.
The Eden Hotel Collection, which runs Brockencote Hall Hotel, collected the Excellence in Reward and Recognition Award at the annual Awards for Excellence in HR.
The awards are organised by the association HR in Hospitality with the win coming nine months after Brockencote Hall Hotel refreshed its recognition strategy.
This includes the introduction of the Happy Hub, which focuses on activities that help generate the four key hormones that drive positive mental health.
E-cards for employees to recognise each other for milestones and their efforts were also introduced to promote oxytocin and help develop team bonding and collaborative working.
A digital social recognition wall was similarly introduced for colleagues to share their recognition company-wide.
Jack Hartshorne, general manager at Brockencote Hall Hotel, said: "Working at our hotel is like being part of a big family as we've created a culture where people support one another regardless of the task and it's great to see this being recognised."
The hotel also offers monetary rewards for going above and beyond for customers and having at least five years of service.
An employee of the month initiative was also launched where chosen individuals are treated to a choice of Sunday lunch, afternoon tea, a day off or a 55-minute spa treatment at one of Eden's hotels.
Since the launch of the scheme earlier this year, 65 per cent of the hotel's team has received a form of recognition including around 300 moments of peer-to-peer recognition.
Lisa Redding, group people director at the Eden Hotel Collection, added: "The best hotels are built on happy, engaged and motivated workforces that deliver memorable customer service, and the Happy Hub is an innovative example of how we are looking after our people effectively so that they can look after our guests.
"The Happy Hub was inspired by feedback from our hotel teams, and the figures show that the programme is having a positive impact already both in terms of the engagement and our retainment levels, and underlines our People Team’s dedication to creating a warm and welcoming place to forge a career."
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