WEST Mercia Police is fully committed to informing the public about the standards of service you can expect from us.

We have therefore developed service standards which set out clear guidelines in a number of key areas including how we patrol local communities and what you can expect when you contact us.

Your local policing team (now called Safer Neighbour-hood Team) will be dedicated to serving your area and will only perform other duties if absolutely necessary.

We will provide opportunities for you to meet your local policing team on a regular basis through things like PACT, where they will seek your community’s local concerns on crime and anti-social behaviour.

We will provide information on crime in your local area on our website.

We will investigate your concerns if you are not satisfied with the service you receive and let you know our findings.

We will aim to answer 999 calls within 10 seconds and will send officers to emergencies immediately.

We will answer all non-emergency, 101 calls promptly and respond according to the circumstances; this may include an appointment at a mutually convenient time.

We will provide you with the most appropriate response to your request, either dealing with your enquiry ourselves or providing advice on who is best able to assist you.

We will agree with you how you will be kept informed of progress in your case and for how long. You have the right to be kept informed at least every month and for as long as is reasonable.

We will explain how we deal with your case and what we may ask you to do to help us.

We will do our best to identify ways to provide you with other support you may need as a victim.

INSPECTOR PAUL CROWLEY, KIDDERMINSTER POLICE